Privacy Policy

Last updated:

Welcome to JingleSpark. We are committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy explains what information we collect, how we use it, and your rights in relation to it.

By using our website or services, you agree to the practices described in this policy. If you do not agree, please do not use our services.

1. Who We Are

JingleSpark is a creative services business that produces custom audio and video jingles for businesses. When this policy refers to "we," "us," or "our," it means JingleSpark and our team. Our website address is shown in your browser's address bar (we operate across multiple domains).

2. Information We Collect

Information you provide to us

When you contact us or submit a brief through our website, we may collect:

• Your name and business name
• Your email address and contact number
• Information about your business, brand, and jingle requirements
• Payment information (processed securely through our payment partners — we do not store card details)

Information collected automatically

When you visit our website, we may automatically collect:

• Your IP address and approximate geographic location (country and region)
• Browser type, operating system, and device information
• Pages visited, time spent on pages, and links clicked
• Referring website or source

We use this information to understand how visitors use our site and to improve the experience. This data is collected in aggregate and is not used to personally identify you unless you have submitted your contact details.

Jingle landing pages

If you visit a personalized jingle preview page (e.g., /j/your-business), we record anonymous analytics including page views, audio plays, and payment link clicks along with approximate geographic data. This helps our clients understand the engagement with their jingle page. No personally identifiable information is collected from these interactions unless you provide it directly.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and deliver the services you have requested
• Communicate with you about your order, including sending previews and final files
• Process payments securely through our payment partners
• Improve our website, services, and customer experience
• Comply with legal obligations

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA) or United Kingdom, we process your personal data on the following legal bases:

• Contract: processing necessary to fulfil your order or respond to your enquiry.
• Legitimate interests: to improve our services and website analytics, provided these interests do not override your rights.
• Legal obligation: where we are required to retain records by law.

5. Cookies

Our website uses cookies and similar technologies to:

• Maintain your session if you are a staff member logged into the panel
• Remember your preferences
• Understand how the site is used (analytics)

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality. We do not use cookies for advertising or cross-site tracking.

6. Data Sharing

We may share your information with trusted third parties only where necessary:

• Payment processors: to handle transactions securely (e.g., Gumroad, Creem, or similar). These services have their own privacy policies.
• Email service providers: to deliver files and communications to you.
• Legal authorities: if required to do so by law or court order.

All third parties we work with are required to handle your data securely and only for the purpose for which it was shared.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purpose it was collected for, including any legal, accounting, or reporting requirements. Typically:

• Contact enquiries: up to 2 years from the date of last contact
• Order and transaction records: up to 7 years for legal/tax compliance
• Website analytics: aggregated data retained indefinitely; IP-level data purged within 12 months

8. Security

We take reasonable technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include encrypted data storage, secure HTTPS connections, and restricted staff access to personal data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Delete your data ("right to be forgotten")
• Restrict how we process your data
• Object to processing based on legitimate interests
• Data portability — receive your data in a machine-readable format
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at the email address shown below. We will respond within 30 days.

10. Children's Privacy

Our services are intended for businesses and adults. We do not knowingly collect personal information from children under the age of 16. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it.

11. Third-Party Links

Our website may contain links to third-party websites (such as payment pages). We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before providing any personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our services after any changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

• Email: contact@jinglespark.com
• Website: Contact form on our homepage